Frequently Asked Questions
How do I match with a client and create my schedule?
Job opportunities can be found within the Provider Portal homepage (see image below). Upon hiring, every EE employee receives a training on how to navigate the Portal and is given passwords to access the job opportunities. Follow the directions in the Provider Portal Training (linked below) to be matched and build your schedule.
Do I clock in when I attend a meet and greet?
No. Providers are required to submit the Meet and Greet Questionnaire in order to be paid for the meet and greet hour. Compensation will not be given unless we receive the submission of this form.
What do I do if a guardian asks me a question I don't know the answer to?
For anything you don’t have an answer for, you can answer honestly, say you’re unsure but will write it down to ask your director, and you will get back to the parents. Email scheduling@eesupportservices.com with the question, and the administration team will assist from there.
Is it necessary to maintain a client after being matched with them?
No. If, for any reason, you would like to cease working with your current client, please get in touch with the scheduling team. You are not responsible for informing the parents that you will not continue services. If this is the case, a two-week notice that you would like to change is required so that we can find a new provider for the client and a new client for you.
How do I change my availability/schedule?
Update your availability and preferences by submitting the Schedule Request Form.
When do I start working?
You can begin working after the following steps are completed:
You have completed steps 1-4 of the matching process and the respective forms.
The client’s parent/guardian confirms services.
EE receives authorizations from the Division of Developmental Disabilities (DDD)
You receive a logistics form from the EE Scheduling Team with your official schedule and client information.
You cannot start services until all items listed above are complete.
How do I clock in with my client?
You will clock in with your client using our time logging system, SpokeChoice. For more information regarding SpokeChoice, please see the SpokeChoice Training.
What do I do if I forget to clock in or out when working with my client?
Please submit the linked Timecard Update Request Form to update your timecard. Please see the Timecard Update Training for further information and scenarios regarding Timecard Update etiquette
Do I need to wear a mask when working with a client in home?
This is up to you and the clients parent or guardian. If they would like you to wear one then we ask that you wear one. If the parent/guardian has no preference, then it's up to you if you want to wear a mask or not.
Is there a dress code?
Closed-toed shoes and modest attire are required for safety and movement.
How do I report a change of address?
It is important to fill out the Schedule Request Form since it may affect the preferred client work area.
When will I get paid?
The payroll calendar is located the Provider Resources document (payroll calendar is listed under “Important Links and Documents”) that falls under the Provider Resources and Trainings page in the Provider Portal.
Please log in to your iSolved account for further payroll information.
What is the difference between iSolved and SpokeChoice?
You can find detailed descriptions of ours systems in the Provider Resources document that is located under the Provider Resources and Trainings page in the Provider Portal.
Do I get compensated for gas when I’m transporting a client?
No. However, you are paid for any time that your client is in your vehicle when you are providing respite.
Are there tools to help accommodate a client’s specific needs?
Yes! Please see the helpful tips linked below.